413.1.2. If an institution is experiencing difficulties that seriously compromise either the quality of the health services or social services it offers or its administration, organization or operation, the agency may appoint up to two observers for a period it determines.
The observers may attend all meetings of the institution’s board of directors, committees and supervisory committees but are not entitled to vote.
The observers shall submit their observations to the agency, which shall determine the recommendations to be made to the institution. The agency may also require the institution to provide it with an action plan for implementing the recommendations.